Telephone Interpretation Service and Hotline

Service Summary

• The Centre provides 3-way voice conferencing telephone interpretation service between EM service user, public service provider and Interpreter.
• For interpretation services exceeding 30 minutes, service users should book telephone interpretation services in advance (maximum 3 hours).

Service Hours

• Monday–Sunday: 8am–10pm (Except public holiday)

Service Fee

• For Government Departments: For Free

• For NGOs, Schools, & Public Service Providers: For Free

Application

• Our hotline will arrange interpreter to provide instant interpretation services. If you are unsure which EM language is required, our staff will assist you in identifying the appropriate language.
• For interpretation services exceeding 30 minutes, please submit the approriate Telephone Interpretation Service Request Form
  • Government Departments Form
  • NGOs, Schools, and Other Public Service Providers Form
  by Fax 3160-8146 or email to hope.it.scem@isshk.org 3 working days in advance. The Centre will contact you within 24 hours to confirm your application.
• Instant Interpretation Services (<30min)
  • A designated hotline for NGOs, Schools, & Public Service Providers: 3009-9020

Cancellation