Latest News
HOPE Interpretation and Translation Service Centre for Ethnic Minorities Launch
The HOPE Interpretation and Translation Service Centre for Ethnic Minorities, funded by the Home Affairs Department, officially launched on 10 December 2025.
Our services include:
- Telephone Translation Service and Hotline
- Rolling News Translation Service
- Sight Translation
- Onsite Interpretation and Escort
Because HOPE brings understandings — helping communities connect, communicate, and grow together!
#HOPEInterpretationTranslation
#HOPEBringsUnderstandings
Guide to Interpretation and Translation Service Centre for Ethnic Minorities
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Newsletter (Latest Issue 62)
Gallery
Have a look at HOPE Centre's recent programmes
About Us
Discover our mission, vision, and commitment to supporting ethnic minorities in Hong Kong
VISION
To support and enhance the integration of ethnic minorities into Hong Kong society. To create an inclusive community that embraces cultural diversity, racial harmony and equality for all. To have children, individuals, families and migrants across countries live in dignity and harmony, and be contributing members to a just, humane and caring society.
MISSION
For our service users: To assist individuals and families with personal or social problems requiring inter-country cooperation.
For the society: To contribute to the prevention of social problems by making recommendations, undertaking appropriate study or action and advocating social policies.
For our staff: To develop a dynamic, innovative and cohesive staff with the vision, commitment and professional skills to give their optimum best to those in need of our services.
VALUES
To create an inclusive society where individuals from all ethnic backgrounds have equal access to opportunities and are empowered to reach their full potential is of utmost value. Responding to the needs of and intervening in systemic barriers that have hindered ethnic minorities from fully participating in society is essential. By harnessing the opportunities and potential of ethnic minorities, we strive to build a stronger, more prosperous, and more equitable society for all.
INTERNATIONAL SOCIAL SERVICE HONG KONG BRANCH
Founded in 1924, the International Social Service (ISS) is an international NGO without political, racial, religious or nationality bias with a General Secretariat in Geneva, Switzerland. As an integral part of the International Social Service (ISS) worldwide network, ISS Hong Kong works closely with other ISS units around the globe in providing inter-country social work and cross border social services to needed children and families between Hong Kong, Mainland China and across countries. It has established a strong reputation in serving migrants (Chinese and non-Chinese), divided families and cross border families as well as asylum seekers and refugees. In response to the local community's needs, it also provides an array of services for families, children, youths and the elderly including adoption, foster care, small group home, integrated family service, school social work etc. International Social Service Hong Kong Branch is an active Non-Governmental Organization with an international perspective and worldwide connection. One of our strengths is our ability to provide social work assistance across borders, races, ethnicities and beliefs.
HOPE SUPPORT SERVICE CENTRE
As a support service centre for ethnic minorities, HOPE stands for Harnessing Opportunities and Potentials for Ethnic Minorities. The centre is operated under the International Social Service Hong Kong Branch and has been providing quality services and programmes for the ethnic minority communities since May 31, 2009. We provide a wide range of services for adults, youths, children, and families residing across all districts of Hong Kong.
Testimonials
Our service users rave about the seamless experience and personalized attention they receive. From engaging events to insightful workshops, our users find every moment with us enriching and fulfilling. See what they have to say about our activities!
Ms. Avuta Aliekya
Service User (Indian)
We like all programmes of HOPE Centre. Our kid loved everything especially the staff, she is very attached to them. I must say a very big thanks to all of them for their efforts in taking care of kids with lots of patience. The staff of HOPE Centre made us feel like we have a big family in HK.
Ms. Nethra Karthik
Service User (Volunteer)
HOPE Center has always been a place of exploration for me to learn. Being a high school student, HOPE Center’s internship and volunteering activities have helped me a lot to discover myself, that is how I got my job as a part time barista at Starbucks. The staffs are really the coolest and the kindest people I have ever met. They are very supportive and encouraging. Many beautiful memories to treasure at Hope Centre.
Ms. Samaira Iftikhar
Service User (Pakistani)
I started joining activities at HOPE Centre when I arrived in Hong Kong and I didn’t know much about the city. Thanks to the HOPE Centre for all the indoor and outdoor activities. I learned Cantonese in the class too. It’s a wonderful experience and I am grateful. The staff here is so cooperative that they never disappoint me. Cheer!
Mr. Cezary Podkul
Service User (Polish)
My name is Cezary. I’m a lecturer at Hong Kong University. I’ve completed two beginner courses, and two intermediate-level courses. Starting from zero, I can now fluently ask how much something costs, give greetings and Chinese New Year’s wishes, order meals, talk about the weather and much more. The classes cost only HK$100. It’s one of the best values you’ll find for language learning anywhere in the world and the instructors are top-notch. I cannot recommend it enough and look forward to starting my next course in a few months!
Ms. Smita Warvante
Service User (Indian)
I would like to thank HOPE Centre team for giving opportunities to EMs to explore new things with family and innovative activities for kids, my daughter currently attending swimming classes with you and througly enjoying. I am happy to see her as she is introvert teenager but with this opportunity I can see her enjoying!! Thanks a lot team for your efforts 👍
Ms Ausawaponsuwan Sunantha
Service User (Thai)
Firstly, I would like to thank the founder of the HOPE Centre for assisting my minority group and me during the COVID-19 outbreak. We learned about the HOPE Centre from Thai people who told us that face masks were being distributed for free. We came and met Ms Rung, the first Thai staff who helped us. There are many activities that the HOPE Centre organizes, and the services are excellent. I encourage everyone to become members and enjoy the benefits. Thank you to all the staff at the HOPE Centre
Supriya
Service User (Nepalese)
I cannot thank the HOPE Centre enough for the opportunities they've provided me as an ethnic minority to give back to my community while also empowering me with the necessary skills to succeed. With their support, I have been able to make a meaningful impact in my community and grow both personally and professionally. The support and guidance I have received from the HOPE Centre team have been truly invaluable. I would highly recommend anyone looking to make a difference in their community to get involved with this incredible non-profit organization.
Guidelines / Rules / Regulations
A) Personal Data Collection Statement
Service users must provide complete and accurate information for programmes, activities, groups, and all other services’ enrolments. All information shared with the centre staff will be held in strict confidence, and will only be shared with others on a need-to-know basis. Service users must respect the confidentiality of other service users and staff, and not disclose any confidential information without their consent. All data processing will be in compliance with the Personal Data (Privacy) Ordinance (Cap. 486).
B) Enrolment, attendance and Cancellation Policy; Deposit Collection & Refund Guidelines
Enrolment
The registration of programmes, activities, groups, and all other centre services is made on a first come, first served basis to the qualified service users.
Attendance
Service users are required to make appointments or register in advance for our programmes and services. Service users are expected to attend all scheduled sessions or appointments on time. Service users are expected to attend all scheduled sessions or appointments on time. If a service user is unable to attend a scheduled appointment, they must provide at least 24 hours' notice to the centre. If a service user is unable to attend an appointment, they must notify the centre as soon as possible, and at least 24 hours before the scheduled appointment. Failure to attend a scheduled appointment without prior notification may result in the removal of service user from the service.
Service users who arrive late for a scheduled appointment may have their appointment shortened, rescheduled, or cancelled depending on the availability of staff and resources, as well as the centre operation. The centre will make effort to accommodate late arrivals, but cannot guarantee that the full appointment or service time will be available.
Cancellation
The centre acknowledges that unforeseen circumstances may arise, leading service users to cancel or reschedule appointments. Nevertheless, in order to maintain the efficiency and effectiveness of service delivery, the centre has implemented an absence and cancellation policy that service users are required to adhere to.
Deposit
Some of our programmes and services require a prior deposit payment to confirm your application for programme participation. The deposit will only be refunded under the following conditions:
i. After attending the one-off programme, or
ii. Attending at least 80% of the sessions for class or multiple sessions programmes or groups.
Deposits will be forfeited when participants are absent from the one-day programme or at least 80% attendance requirement is not met for session-based programme.
Deposits must be collected within one month after the conclusion of the programme. Refunds for deposits will not be issued to service users after the one-month period has elapsed. In the case of a one-off programme, the one-month notice period will commence from the day of the programme. For session-based programmes, the one-month notice period will commence from the last session of the class.
Exceptional cases will be given due consideration, provided that participants provide reasonable justification. These cases will be subject to further review by our staff.
Participants will be reminded via messages about their confirmation of programme registration and deposit settlement.
C) If the participant is below 18 years old
Parent's/Guardian's Consent
1. I hereby give my consent for my son/daughter to participate in the activities at the Centre.
2. I confirm that my son/daughter does not have any medical or health-related condition that require special arrangement.
3. I grant permission for my son/daughter to travel by any form of public transport.
4. I understand that the Centre assume no responsibility for any loss, damage, or injury that may occur during my child's attendance at any of the centre-organized activities.
D) Service User’s Consent for photographs or videos
HOPE Centre retains full authority to utilize any photographs or videos featuring your participation in HOPE Centre events for various purposes such as publication in brochures, YouTube, newsletters, website, Facebook, and other related mediums.
E) Terms and Conditions
1. International Social Service Hong Kong Branch (ISSHK) reserves the right to modify these terms and conditions at any time without prior notice. Any disputes arising from these terms and conditions shall be resolved in accordance with the agency guideline as well as the laws of the jurisdiction in which the centre is located, and the decision of the centre shall be final.